Account ManagementUpdated 8 months ago

Please view this video for a walk through.  What is seen is this video is explained below as well.

Logging In

1. Click on the top link to access the account.
2. Submit email for a sign-in code or sign in directly with Google.

Order Management

1. View recently viewed items, points, favorited items, and order history.
2. Click on a specific order to view details.
3. Take actions such as return, exchange, or send a gift receipt with one click.

Return Process

1. Start a return by providing necessary details.
2. Choose return, exchange, or store credit with upsell option.

Sending Gift Receipt

1. Easily send a gift receipt to the recipient for easy exchange or return.

Accessing Help Center

1. It is always great to start by checking out our Help Center.
2. Search for articles related to orders, loyalty programs, support, etc.

Contacting Support

1. Click on "Contact Us" to fill out a form for assistance.
2. Attach any necessary files for quicker resolution.

Account Information

1. All account information is accessible within two clicks from the account icon.

Cautionary Notes

• Ensure all data input is accurate to avoid errors in order processing.
• Double-check the details before initiating returns or exchanges to prevent mistakes.
• Use the Help Center for guidance before contacting support for quicker solutions.

Tips for Efficiency

• Utilize the one-click actions for quick order and return management.
• Save frequently purchased items to favorites for easy access.
• Regularly check the help center for self-service solutions before reaching out for assistance