We would love to help you with your questions!  Please take a look at our Help Center Articles prior to reaching out, there is a lot of helpful information there.

If you are reaching out regarding a damaged product, please include a picture of the item.  We look forward to assisting you!

Our Brands

Personal Order Accounts

Order Tracking

Sourcing and Production Values

The Giving Foundation

RCCollective

We prefer if you <a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">contact us on this page</a> so we have as much information as possible.Please wait for a response from one of our agents, when you email back in it puts you to the end of the line.

We prefer if you contact us on this page so we have as much information as possible. Please wait for a response from one of our agents, when you email back in it puts you to the end of the line.

Contact us!

Customer Support

Account Management

Making a Return

Re-Selling

Getting Started - How-to Videos

My Order Hasn't Delivered or is Missing

My Order Isn't Updating in Transit

Where is my order?

My Payment was Declined

Late Order

My Order is missing an Item

Order Tracking + Order Updates

How do I start a return?

What is your return policy?

Return Processing Times

Final Sale Returns

Returning a Gift

Shipping Timelines

Can I combine multiple orders in the same return?

Do you offer expedited shipping?

Do you ship internationally?

I received the wrong Item

Damaged Item/Order

I have a product defect, what is your warranty policy?

Shipping + Returns

Can I stack rewards or discount codes?

Can I apply a discount to an order already placed?

Can you do a price adjustment or price match for me?

I missed a sale

Codes for New Customers

My discount code disappeared from my cart!

Discounts / Promotions

Baby Registry

Can I send a Gift Card?

Can I leave a Gift Note + Gift Receipt?

Who is my Gift from?

Gifting + Baby Registry

Can I cancel my order?

Can I edit my order in process?

Order Edits / Cancelation

Loyalty and Rewards Program

How do I redeem my points?

I can't reset my account password

Leaving a Review

Returning an item, do my loyalty points get returned?

Do I receive points for orders placed with credit?

Pre Loved and Reselling

Refer a Friend!

Loyalty / Pre Loved Programs

Find a store near me

Carlsbad Flagship Store

New York Store

Sizing Support

Restocks

Sizing or Find a store near me!

Rylee + Cru Production - Ethical Sourcing Promises

Quincy Mae Production - Ethical Sourcing Promises

Noralee - Ethical Sourcing Promises

Are your Pajamas / Sleepwear Items Flame Retardant Compliant?

Sourcing + Ethical Production Practices

Ambassador Program

How do I carry one of your brands in my store?

Partners, Wholesale, and Affiliates

When can I expect a response?

Report an Issue on the website or app

Job Opportunities & Careers

Fraudulent Ads

Contact us!Updated 10 months ago