We would love to help you with your questions!  Please take a look at our Help Center Articles prior to reaching out, there is a lot of helpful information there.

If you are reaching out regarding a damaged product, please include a picture of the item.  We look forward to assisting you!

Our Brands

Personal Order Accounts

Order Tracking

Sourcing and Production Values

The Giving Foundation

RCCollective

Were you gifted a gift card :) or returned an order for store credit?. Great news! When you use a gift card or store credit, you’ll earn loyalty points!. Just a heads up—gift card purchases don't earn those points. Happy shopping!. For more informati

Do I receive points for orders placed with credit?

Loyalty / Pre Loved Programs

Account Management

Making a Return

Re-Selling

Getting Started - How-to Videos

Where is my order?

My Order Hasn't Delivered or is Missing

My Payment was Declined

My Order is Missing an Item

Order Tracking + Order Updates

How do I start a return?

Shipping Timelines

What is your return policy?

Do you offer expedited shipping?

Return Processing Times

Do you ship internationally?

Final Sale Returns

Returning a Gift

Can I make a return in store?

Can I combine multiple orders in the same return?

Damaged Item/Order

I received the wrong Item

Shipping + Returns

Cashback! How do I qualify for 20%?

Can I stack rewards or discount codes?

Can I apply a discount to an order already placed?

Can you do a price adjustment or price match for me?

I missed a sale

My discount code disappeared from my cart!

40% off End-of-Season Sale!

Discounts / Promotions

Baby Registry

Can I send a Gift Card?

Can I leave a Gift Note + Gift Receipt?

Who is my Gift from?

Gifting + Baby Registry

Can I cancel my order?

Can I edit my order in process?

Order Edits / Cancelation

Loyalty and Rewards Program

Pre Loved and Reselling

How do I redeem my points?

I can't reset my account password

When will my pending points post to my account?

Do my points and rewards expire?

Leaving a Review

Returning an item, do my loyalty points get returned?

Refer a Friend!

Find a store near me

Carlsbad Flagship Store

New York Store

Sizing Support

Restocks

Sizing or Find a store near me!

Rylee + Cru Production - Ethical Sourcing Promises

Quincy Mae Production - Ethical Sourcing Promises

Noralee - Ethical Sourcing Promises

Are your Pajamas / Sleepwear Items Flame Retardant Compliant?

Sourcing + Ethical Production Practices

Ambassador Program

How do I carry one of your brands in my store?

Partners, Wholesale, and Affiliates

Contact us!

When can I expect a response?

Fabric Disclaimer + Cleaning Instructions

Report an Issue on the website or app

Job Opportunities & Careers

Customer Support

Do I receive points for orders placed with credit?Updated a month ago