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Loyalty / Pre Loved Programs

All info around our loyalty and rewards program

Loyalty and Rewards Program

We're biased...but we think our rewards program is really great. There are so many easy ways to get codes, stack up points, and reward yourself with discounts and incentives. It's easy, just start here. For every order placed, you will receive 5 poin

Pre Loved and Reselling

Rylee + Cru was intentionally created with quality and longevity in mind. Your beloved garments can have multiple lives to them and this shop is a way to hand them to the next little down the line while rewarding you for your responsibility in helpin

How do I redeem my points?

Ready to redeem your earned loyalty points on your next purchase?. Here are step-by-step instructions:. 1. Log into your account by clicking the account icon in the top right corner. 2. You will be prompted to enter your email address, which will the

I can't reset my account password

That's frustrating but we're here to help! Sometimes, it's just your browser and a cache issue. If you are on your phone, trying opening the password reset link on a desktop or opening it in an icognito window. You can also go to a desktop computer a

When will my pending points post to my account?

Once an order is placed, reward points have a 5-day pending period from the purchase date :) After the 5-day period, your points and order will be reflected in your account!. And, referral points have a 30-day pending period. After the pending period

Do my points and rewards expire?

Yes, points and rewards do expire, but there's no need to worry!. After you place an order, you will see your reward points in your account five days from the purchase date. These points are valid for 12 months from the original purchase date, so be

Leaving a Review

We understand you have some questions about leaving reviews :). There are two ways to leave a review.. 1. On our site. Go to the desired item and under the item description, you will find a "Write a Review" box. These reviews do not award points :(.

Returning an item, do my loyalty points get returned?

When you do a full return of your order when you redeemed a loyalty reward you will receive all of those points or value returned.  Unfortunately, if you do a partial return, those points are not returned. Feel free to reach out to our friendly Custo

Do I receive points for orders placed with credit?

Were you gifted a gift card :) or returned an order for store credit?. Great news! When you use a gift card or store credit, you’ll earn loyalty points!. Just a heads up—gift card purchases don't earn those points. Happy shopping!. For more informati

Refer a Friend!

Do you know someone who will love Rylee + Cru, Quincy Mae, and Noralee?. Give your bestie $30 off their first $100 order and you will receive 3,000 points (equivalent to $30 off). Example:. Head to our Loyalty Rewards Page, and scroll down to.. You c