We would love to help you with your questions!  Please take a look at our Help Center Articles prior to reaching out, there is a lot of helpful information there.

If you are reaching out regarding a damaged product, please include a picture of the item.  We look forward to assisting you!

Our Brands

Personal Order Accounts

Order Tracking

Sourcing and Production Values

The Giving Foundation

RCCollective

<span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are so sorry for the inconvenience! Most often when a card is declined, you will find a pending payment on your bank statement. However, these charges typically fall off within 7 business days. For further information, we kindly ask you to reach out to your bank. &#xA0; <a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Please feel free to reach out to us</a> if you payment does not fall off in this time period.

We are so sorry for the inconvenience! Most often when a card is declined, you will find a pending payment on your bank statement. However, these charges typically fall off within 7 business days. For further information, we kindly ask you to reach o

My Payment was Declined

Order Tracking + Order Updates

Account Management

Making a Return

Re-Selling

Getting Started - How-to Videos

My Order Hasn't Delivered or is Missing

My Order Isn't Updating in Transit

Where is my order?

Late Order

My Order is missing an Item

How do I start a return?

What is your return policy?

Return Processing Times

Final Sale Returns

Returning a Gift

Shipping Timelines

Can I combine multiple orders in the same return?

Do you offer expedited shipping?

Do you ship internationally?

I received the wrong Item

Damaged Item/Order

I have a product defect, what is your warranty policy?

Shipping + Returns

Can I stack rewards or discount codes?

Can I apply a discount to an order already placed?

Can you do a price adjustment or price match for me?

I missed a sale

Codes for New Customers

My discount code disappeared from my cart!

Discounts / Promotions

Baby Registry

Can I send a Gift Card?

Can I leave a Gift Note + Gift Receipt?

Who is my Gift from?

Gifting + Baby Registry

Can I cancel my order?

Can I edit my order in process?

Order Edits / Cancelation

Loyalty and Rewards Program

How do I redeem my points?

I can't reset my account password

Leaving a Review

Returning an item, do my loyalty points get returned?

Do I receive points for orders placed with credit?

Pre Loved and Reselling

Refer a Friend!

Loyalty / Pre Loved Programs

Find a store near me

Carlsbad Flagship Store

New York Store

Sizing Support

Restocks

Sizing or Find a store near me!

Rylee + Cru Production - Ethical Sourcing Promises

Quincy Mae Production - Ethical Sourcing Promises

Noralee - Ethical Sourcing Promises

Are your Pajamas / Sleepwear Items Flame Retardant Compliant?

Sourcing + Ethical Production Practices

Ambassador Program

How do I carry one of your brands in my store?

Partners, Wholesale, and Affiliates

Contact us!

When can I expect a response?

Report an Issue on the website or app

Job Opportunities & Careers

Fraudulent Ads

Customer Support

My Payment was DeclinedUpdated 10 months ago