Please check out related articles:. Shipping Timelines.

<div data-block="true" data-editor="fuui6" data-offset-key="c4a0o-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c4a0o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c4a0o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Unfortunately, this is common! Carriers occasionally mark packages as &#x201C;delivered&#x201D; before they drop them off. Please allow your carrier at least 10 business days to have your package redelivered before contacting your local post office with any questions you may have. If you still haven&#x2019;t received your order after this time, please let us know!</span></span></div></div><div data-block="true" data-editor="fuui6" data-offset-key="94dku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="94dku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="94dku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="fuui6" data-offset-key="eqau-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eqau-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eqau-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In the meantime, I will flag your order and continue to monitor tracking in case there are any updates with the carrier.&#xA0;</span></span></div></div><div data-block="true" data-editor="fuui6" data-offset-key="1u6fq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1u6fq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1u6fq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="fuui6" data-offset-key="7evfq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 14px;">Please check out related articles:</span><span style="font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fshipping-timelines-343302"></a></span></p><p><span style="font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fshipping-timelines-343302">Shipping Timelines</a></span></p><p><br></p><div data-offset-key="7evfq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Feel free to reach out to our friendly CS team here for specific details on your order.</a></div><div data-block="true" data-editor="7qfhh" data-offset-key="3qtjv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3qtjv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3qtjv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7qfhh" data-offset-key="a2ta8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a2ta8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="a2ta8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Thank you for your patience!</span></span></div></div></div>

My Order Hasn't Delivered or is Missing

<div data-block="true" data-editor="csmp2" data-offset-key="87ld2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="87ld2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="87ld2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Thank you for ordering with us. We&apos;re sorry to hear there is a delay with the carrier! Unfortunately, there may be unexpected delays due to unforeseen road or weather conditions that may be in place.</span></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="8lon9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8lon9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8lon9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="8mthn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8mthn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8mthn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Though your package is delayed, we&apos;re happy to see it&apos;s still on the move. Your order can be tracked here directly: <a href="https://ryleeandcru.com/#status-orders" id="isPasted">https://ryleeandcru.com/#status-orders</a></span></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="8ket5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8ket5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8ket5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="2she0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2she0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2she0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="38cnp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="38cnp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="38cnp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">You may not see any updates with your tracking information until your package has reached its next stop to be scanned.&#xA0;</span></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="ebrh5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ebrh5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ebrh5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="csmp2" data-offset-key="6s55d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6s55d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6s55d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Let&apos;s give your carrier a few more days to update the tracking information. If in case we don&apos;t see any further progress for 5 business days, please let us know and we will address the issue with the carriers.&#xA0;</span></span></div><p><span style="font-size: 14px;"><br></span></p><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 14px;">Please check out related articles:</span></p><p><span style="font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fshipping-timelines-343302">Shipping Timelines</a></span></p><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Feel free to reach out to our friendly CS team here for specific details on your order.</a></span></div><p><br></p><span data-offset-key="6jlaa-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Thank you so much for your patience with this!</span></span></div></div>

My Order Isn't Updating in Transit

If you have any issues, feel free to reach out to our friendly Customer Support team.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border: 3px dashed transparent; margin: 3px 3px 26px; min-height: 200px; transition: border-color 0.2s ease 0s; padding: 4px 4px 4px 1px !important;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-height: 169px;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; height: inherit; text-align: initial; position: relative;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; height: inherit; text-align: initial; background-color: rgba(255, 255, 255, 0); border-left: 0.1px solid transparent; position: relative; z-index: 1;"><div contenteditable="true" spellcheck="false" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; height: inherit; text-align: initial; color: rgb(27, 28, 29); min-height: 100px; word-break: break-word; -webkit-user-modify: read-write-plaintext-only; outline: none; user-select: text; white-space: pre-wrap; overflow-wrap: break-word;"><div data-contents="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-block="true" data-editor="bjeq4" data-offset-key="960l6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="960l6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="960l6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Let&apos;s find your order status!</span></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="bj451-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="bj451-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="bj451-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="91pc7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="91pc7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="91pc7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please note that most orders ship within a 1-5 business day window (Monday to Friday) and you will get an automated update as soon as your order leaves our warehouse in San Diego, CA. If you haven&apos;t gotten the order confirm yet, it either hasn&apos;t shipped or that confirm potentially went into a spam folder so please check there first.&#xA0;</span></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="8nvqh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="8nvqh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8nvqh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="4rs30-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="4rs30-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4rs30-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We have an order history / tracking tool built in&#xA0;</span></span><a href="https://ryleeandcru.com/#status-orders" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="4rs30-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">here</span></span></a><span data-offset-key="4rs30-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;to customize your experience and expedite any info you may need regarding your order. Check your order history, track a shipment, create an easy return, and view all of your loyalty points all in this one place.&#xA0;</span></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="153fp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="153fp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="153fp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="7prrm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="7prrm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7prrm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If you have your order info on you, you can track directly&#xA0;</span></span><a href="https://ryleeandcru.com/pages/order-tracking" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="7prrm-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">here</span></span></a><span data-offset-key="7prrm-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;as well.&#xA0;</span></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="b940d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="b940d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b940d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bjeq4" data-offset-key="2go0j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="2go0j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2go0j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please note that some carriers will scan as &quot;delivered&quot; prior to actually dropping the package so please allow 24 hours for your package to show up after you see a delivered status.</span></span></div><p><br></p><p><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">If you have any issues, feel free to reach out to our friendly Customer Support team.</a></p></div><div data-block="true" data-editor="bjeq4" data-offset-key="2t28h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><div data-offset-key="2t28h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br></div></div></div></div></div></div></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; bottom: 0px; display: flex; flex-direction: column; left: 0px; padding: 2px 7px 5px; position: absolute; width: 908px;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: flex; flex-direction: row;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; align-items: center; display: flex; flex-direction: row; width: 894px;"><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">format_bold</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">format_italic</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">format_underline</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">link</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">insert_photo</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">insert_emoticon</i></button><button style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-radius: 4px; font-family: inherit; font-size: 14px; line-height: 20px; margin: 0px; overflow: visible; text-transform: capitalize; appearance: button; align-items: center; border-style: solid; border-width: 1px; color: var(--neutral-grey-6); display: inline-flex; font-weight: 500; height: 24px; justify-content: center; padding: 0px 4px; transition: box-shadow 0.2s linear 0s, background-color 0.2s linear 0s, border-color 0.2s linear 0s, color 0.2s linear 0s; user-select: none; vertical-align: bottom; white-space: nowrap; z-index: 1; cursor: pointer; background: none; border-color: transparent; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="button"><i style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Material Icons&quot;; font-weight: 400; font-style: normal; font-size: inherit; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; overflow-wrap: normal; direction: ltr; font-feature-settings: &quot;liga&quot;; user-select: none; vertical-align: -14%;">shopify</i></button><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background: hsla(var(--neutral-grey-0-h),var(--neutral-grey-0-s),var(--neutral-grey-0-l),.8); border: 3px dashed var(--neutral-grey-4); color: var(--neutral-grey-4); font-weight: 600; height: 31px; left: 0px; line-height: 1.9; margin: 0px 4px; opacity: 0; padding: 0.1em; position: absolute; text-align: center; top: 0px; transition: all 0.1s ease-out 0s; visibility: hidden; width: calc(100% - 8px); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; align-items: center; display: flex; flex: 1 1 0%; flex-direction: row; gap: 8px; justify-content: flex-end; color: rgb(22, 22, 22); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div></div></div></div>

Where is my order?

We are so sorry for the inconvenience! Most often when a card is declined, you will find a pending payment on your bank statement. However, these charges typically fall off within 7 business days. For further information, we kindly ask you to reach o

<p><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are so sorry for the inconvenience! Most often when a card is declined, you will find a pending payment on your bank statement. However, these charges typically fall off within 7 business days. For further information, we kindly ask you to reach out to your bank. &#xA0;</span></p><p><span style="font-family: Inter; font-size: 14px;"><br></span></p><p><span id="isPasted" style="font-family: Inter; font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Please feel free to reach out to us</a></span><span id="isPasted" style="font-family: Inter; font-size: 14px;"> if you payment does not fall off in this time period.</span></p>

My Payment was Declined

We apologize that your order arrive late.  Unfortunately, we do not guarantee deliver dates due to our shipping provider's policies. Please reach out to our friendly Customer Support team and we would be more than happy to assist you. Please see thes

<p><span style="font-size: 14px; font-family: Inter;">We apologize that your order arrive late. &#xA0;Unfortunately, we do not guarantee deliver dates due to our shipping provider&apos;s policies.&#xA0;</span></p><p><span style="font-size: 14px; font-family: Inter;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Please r</a></span><span style="font-size: 14px; font-family: Inter;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">each out to our friendly Customer Support team and we would be more than happy to assist you.</a></span></p><p><br></p><p><span style="font-family: Inter; font-size: 14px;">Please see these related articles:</span></p><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span style="font-size: 14px; font-family: Inter;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fshipping-timelines-343302">Shipping Timelines</a></span></p></div></div><p><span style="font-family: Inter; font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Farticles%2Forder-tracking-%2B-order-updates-97948">Order Tracking + Order Updates</a></span></p><p><span style="font-family: Inter; font-size: 14px;">We apologize again and appreciate you as a customer.</span></p>

Late Order

Please go to our contact us page and follow these instructions:. 1. Select Delivery Issue as the subject. 2 Enter your email. 3. Provide order number in the message box. 4. Please tell us what item is missing. Providing all of this upfront greatly im

<div data-block="true" data-editor="cahs" data-offset-key="280md-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="280md-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="280md-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We are so sorry to hear you&#xA0;are missing an item.<br></span></span><span style="font-family: Inter; font-size: 14px;"><br></span></div><div data-block="true" data-editor="amm1k" data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;"><a href="https://ryleeandcru.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">Please go to our contact us page</a> and follow these instructions:</span></span></p><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">1. Select Delivery Issue&#xA0;as the subject</span></span></p><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">2&#xA0;Enter your email</span></span></p><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">3. Provide order number in the message box.</span></span></p><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">4. Please tell us what&#xA0;item is missing.</span></span></p><p><span data-offset-key="ak5mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">Providing all of this upfront greatly improves our ability to give you a swift resolution.</span></span></p><p><span style="font-family: Inter; font-size: 14px;">Thank you, we look forward to getting this sorted for you.</span></p></div></div>

My Order is missing an Item

We would love to help you with your questions!  Please take a look at our Help Center Articles prior to reaching out, there is a lot of helpful information there.

If you are reaching out regarding a damaged product, please include a picture of the item.  We look forward to assisting you!