Start a Return
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Shipping + Returns
All information related to returns and exchanges along with policies.
What is your return policy?
For returned items from Rylee + Cru, Quincy Mae, and Play x Play, you have a window of 15 days from the receipt of your purchase to initiate returns for bonus store credit, refunds, or exchanges. Please note that Noralee, being a special occasions of
Shipping Timelines
Feel free to reach out to our friendly Customer Support team for more specifics. how long to ship. what carrier do you use. freight to me. time to ship. business days. shipping turnaround. will it arrive in time
Do you offer expedited shipping
Yes! We offer expedited shipping. If you place an order under Priority Shipping (2 Day Air), it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekends, Mon - Friday only), and then will take 2 days to be delivered in
Do you ship internationally?
We do ship internationally to select global regions. All international orders go out via FedEx International Economy and arrive within 5-10 days from the time of shipment. Duties and taxes are included with the freight costs at no markup on our end.
Final Sale Return
Unfortunately if your order was placed during our End of Season Sale, these items are final sale and non-returnable/exchangeable. Items purchase during our occasional seasonal sales from 15 - 25% off are still eligible for return. Upon checkout, in t
My item is Damaged
Please go to our contact us page and follow these instructions:. 1. Select Damaged Item as the subject. 2 Enter your email. 3. Provide order number in the message box and describe the issue. 4. Please upload pictures of the damaged item in the upload
I received the wrong Item
Please go to our contact us page and follow these instructions:. 1. Select Delivery Issue as the subject. 2 Enter your email. 3. Provide order number in the message box and describe the issue. 4. Please upload pictures of the incorrect item. Providin
Return Processing Times
We apologize that you had to do a return and we hope you will order again with us. The return processing times can be found below:. Refund: please allow 10 business days for your payment to be returned to your bank account. If you do not receive it
Return after 30 days
Unfortunately we’re not able to accept a return, or offer a replacement for items that have been washed and worn or after 30 days, as stated in our warranty policy. For damage related issues, we kindly request we be notified within 30 days of receivi
Returning a Gift
Yes, you can easily return your gifted items as long as the products are within the policy return window and free of any damage or wear and still in original packaging!. Go to our returns portal - and select "Start Gift Return Here" and you're all se
I have a product defect, what is your warranty policy?
Warranty Info. We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defe