All information related to returns and exchanges along with policies.
Items must be unwashed and unworn, with the original tags attached, except FINAL SALE items. Returns must be initiated within 30 days of being delivered. https://returns.ryleeandcru.com/#/. *International orders (Outside of the US) are FINAL SALE. Re
Returning items from Rylee + Cru and Quincy Mae, you have a window of 30 days from the date of delivery to initiate returns for bonus store credit, refunds back to the original form of payment, and/or exchanges. Noralee too has a window of 30 days fr
We apologize that you had to do a return and we hope you will order again with us. The return processing times can be found below:. Once received.. Refund: Please allow up to 10 business days for your payment to be returned to your bank account. Sto
Unfortunately, if your order was placed during our End of Season Sale and Black Friday Cyber Monday Sale, these items are FINAL SALE and non-returnable/exchangeable. Upon checkout, in the shopping cart, all items will include a Notice of Final Sale.I
Yes, you can easily return your gifted items as long as the products are within the policy return window, free of any damage or wear, and still with the original tags intact!. Go to our returns portal - and select "Start gift return here" and you're
All domestic orders over $150 receive complimentary FREE SHIPPING. *Please note these are all estimates as we cannot control any carrier delays. Major holidays may vary. Feel free to reach out to our friendly Customer Support team for more specifics.
The short answer is no :(. We kindly request they are shipped back to us separately. When submitting your return form online, the return label provided to you is based on items and weight, so if you were to include any additional items, it may requir
Yes! We offer expedited shipping. 2-day shipping is prioritized and once the order ships, it most often arrives by the second business day (does not account for weekends, M-F only). And, 2-day orders (depending on the time of day placed/volume) may s
We do ship internationally to select global regions. All international orders go out via FedEx International Economy and arrive within 5-10 days from the time of shipment. Duties and taxes are included with the freight costs at no markup on our end.
Please go to our contact us page and follow these instructions:. 1. Select Delivery Issue as the subject. 2 Enter your email. 3. Provide order number in the message box and describe the issue. 4. Please upload pictures of the incorrect item. Providin
Fill out the Contact Us form. 1. Enter your name and email. 2. Select "Damaged Product" as the subject. 3. Provide the order number and describe the issue in the Message box. 4. Upload pictures of the damaged item(s) in the Attach Files section. If t
Warranty Info. We stand by all our products and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a man