All information related to returns and exchanges along with policies.
Items must be unwashed and unworn, with the original tags attached, except FINAL SALE items. Returns must be initiated within 30 days of being delivered. https://returns.ryleeandcru.com/#/. *International orders (Outside of the US) are FINAL SALE. *I
All domestic orders over $150* receive complimentary FREE SHIPPING. *Please note these are all estimates as we cannot control any carrier delays. Major holidays may vary. *The free shipping threshold is subject to change at any time. Feel free to rea
Returning items from Rylee + Cru and Quincy Mae, you have a window of 30 days from the date of delivery to initiate returns for bonus store credit, refunds back to the original form of payment, and/or exchanges. Noralee, too, has a window of 30 days
Yes! We offer expedited shipping. 2-day shipping is prioritized and once the order ships, it most often arrives by the second business day (does not account for weekends, M-F only). And, 2-day orders (depending on the time of day placed/volume) may s
We apologize that you had to do a return and we hope you will order again with us. The return processing times can be found below:. Once received back at our warehouse.. Refund: Please allow up to 10 business days for your payment to be returned to
We do ship internationally to select global regions. All international orders are shipped via FedEx International Economy and typically arrive within 5 to 14 days* from the date of shipment. Keep in mind that delivery times are just estimates, as we
If your order was placed with a 40% discount and/or during our End of Season Sale or Black Friday Cyber Monday Sale, please note that these items are FINAL SALE and cannot be returned or exchanged. In the item description, there will be a Notice of F
Yes, you can easily return your gifted items as long as the products are within the policy return window, free of any damage or wear, and still with the original tags intact!. Go to our returns portal - and select "Return a gift" and you're all set t
If you made a purchase through our online shop and would like to return it in-store, we do allow in-store returns!. Please click on the store location below where you wish to make your return for more information:. Carlsbad, California. New York.
The short answer is no :(. We kindly request that they be shipped back to us separately. When submitting your return form online, the return label provided to you is based on items and weight, so if you were to include any additional items, it may re
If your item(s) arrive damaged, unusable, or in an unacceptable condition due to transit or suspected manufacturing defects, please follow these steps on our Contact Us page:. 1. Enter your name and email address. 2. Select "Damaged Product" as the s
To assist you, please visit our Contact Us page and follow these steps:. 1. Enter your name and email address. 2. Select "Delivery Issue" as the subject. 3. In the message box, provide your order number and specify which item you expected to receive,